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NEW QUESTION # 281
情境 8:EsBank 自 9 月起為愛沙尼亞銀行業提供銀行和金融解決方案
2010年,該公司在全國擁有30家分行和100多台ATM機。
EsBank 在高度監管的行業中運營,必須遵守許多有關資料安全和隱私的法律和法規。他們需要透過實施技術和非技術控制來管理整個營運的資訊安全。 EsBank 決定實施基於 ISO/IEC 的 ISMS
27001,因為它提供了更好的安全性、更多的風險控制以及符合法律法規的關鍵要求。
在成功實施 ISMS 九個月後,EsBank 決定由獨立認證機構根據 ISO/IEC 27001 對其 ISMS 進行認證。
第一階段和第二階段審核是共同進行的,發現了一些不符合項。第一個不合格之處與 EsBank 的資訊標籤有關。該公司有資訊分類方案,但沒有資訊標籤程序。因此,需要相同保護等級的文件將被貼上不同的標籤(有時為機密,有時為敏感)。
考慮到所有文件也以電子方式存儲,不合格情況也影響了媒體處理。審計小組透過抽樣得出結論,200 個可移動媒體中有 50 個儲存了被錯誤分類為機密的敏感資訊。根據資訊分類方案,允許將機密資訊儲存在可移動媒體中,而嚴格禁止儲存敏感資訊。這標誌著另一個不合格之處。
他們起草了不合格報告,並與 EsBank 代表討論了審計結論,代表同意在兩個月內針對發現的不合格問題提交行動計劃。
EsBank 接受了審計組組長提出的解決方案。他們根據實體和電子格式的分類方案起草了資訊標籤程序,解決了不合格問題。可移動媒體程式也基於此程式進行了更新。
審計完成兩週後,EsBank 提交了總體行動計畫。在那裡,他們解決了檢測到的不合格問題以及採取的糾正措施,但沒有包括有關受影響的系統、控製或操作的任何詳細資訊。審核小組評估了該行動計劃並得出結論,該計劃將解決不合格問題。然而,EsBank 收到了不利的認證建議。
根據上述場景,回答以下問題:
場景 8 所示的哪一種行為在外部審計中是不可接受的?
Answer: A
Explanation:
The audit team leader suggesting a specific solution on resolving the nonconformities is unacceptable in an external audit. This could compromise the impartiality of the audit process by appearing to assist the auditee in corrective actions, which should independently originate from the auditee to ensure the integrity and effectiveness of the ISMS.
NEW QUESTION # 282
場景 9:Techmanic 是一家比利時公司,成立於 1995 年,目前在布魯塞爾運作。它提供 IT 諮詢、軟體設計和硬體/軟體服務,包括部署和維護。該公司服務於公共服務、金融、電信、能源、醫療保健和教育等行業。作為一家以客戶為中心的公司,它優先考慮建立牢固的客戶關係並引領安全實踐。
Techmanic 已獲得 ISO/IEC 27001 認證一年,並對此認證感到自豪。在認證審核期間,審核員發現其 ISMS 實施上存在一些不一致之處。由於觀察到的情況並不影響其 ISMS 實現預期結果的能力,因此在審計師遠端跟進根本原因分析和糾正措施後,Techmanic 獲得了認證。的遵守情況。認識持續改進的價值並從過去的評估中學習。 Techmanic 實施了審查先前的監督審計報告的做法。這種積極主動的方法不僅有助於識別和解決潛在的不合格情況,而且還旨在簡化 IT 諮詢領域的重新認證流程。
監督審核期間,發現了多處不符合項。 ISMS 繼續滿足 ISO/IEC 27001*s 的要求,但根據內部稽核員的報告,Techmanic 未能解決與託管服務相關的不符合問題。此外,內部稽核報告存在多處不一致之處,這使人們對內部稽核師在託管服務審計過程中的獨立性產生了質疑。基於此,延期認證未獲核准。因此。 Techmanic 請求轉移到另一個認證機構。同時,該公司向客戶發布聲明稱,ISO/IEC 27001 認證涵蓋 IT 服務以及託管服務。
根據上述情景,回答以下問題:
在 Techmanic 重新認證活動中審查先前的監督審核報告的目的是否被適當定義?
Answer: C
Explanation:
Comprehensive and Detailed In-Depth
C . Correct answer:
Recertification reviews the overall ISMS performance over the certification cycle, not just past audit findings.
A . Incorrect:
Previous audit findings do not replace the need for a full recertification audit.
B . Incorrect:
Recertification is not about industry benchmarking-it is about ISMS effectiveness.
Relevant Standard Reference:
NEW QUESTION # 283
三名審核員被指派到 X 公司進行認證審核。這可以接受嗎?
Answer: B
Explanation:
Comprehensive and Detailed In-Depth
B . Correct Answer:
ISO/IEC 17021-1 (Conformity assessment - Requirements for bodies providing audit and certification of management systems) states that the auditee may request a replacement of an auditor only for valid reasons.
A former employee of the company serving as an auditor presents a potential conflict of interest (real or perceived).
Therefore, Company X's request is valid.
A . Incorrect:
While a conflict of interest is a valid reason, the replacement must be based on an objective, justified claim, and not just personal preference.
C . Incorrect:
Auditees can request an auditor's replacement, but only under justified circumstances.
Relevant Standard Reference:
ISO/IEC 17021-1:2015 Clause 9.1.3 (Impartiality and Objectivity of Auditors)
NEW QUESTION # 284
場景 7:Lawsy 是一家領先的律師事務所,在新澤西州和紐約市設有辦公室。它擁有 50 多名律師,為商業法、智慧財產權、銀行和金融服務領域的客戶提供完善的法律服務。他們相信,由於他們致力於實施資訊安全最佳實踐並跟上技術發展的步伐,他們在市場上佔據了有利的地位。
Lawsy 已經嚴格實施、評估和進行 ISMS 內部審核兩年了。
現在,他們已向知名且值得信賴的認證機構ISMA申請ISO/IEC 27001認證。
在第一階段審核期間,審核小組審查了實施過程中所建立的所有 ISMS 文件。
他們還審查和評估了管理審查和內部審計的記錄。
Lawsy 提交了證據記錄,表明在必要時對不合格項採取了糾正措施,因此審核組約談了內部審核員。訪談透過提供對內部稽核計畫和程序的詳細了解,驗證了內部稽核的充分性和頻率。
審計小組繼續驗證戰略文件,包括資訊安全政策和風險評估標準。在資訊安全政策審查期間,團隊注意到描述治理框架(即資訊安全政策)的記錄資訊與程序之間存在不一致。
儘管允許員工將筆記型電腦帶到工作場所之外,但 Lawsy 並沒有製定有關在這種情況下使用筆記型電腦的程序。此政策僅提供有關筆記型電腦使用的一般資訊。該公司依靠員工的常識來保護筆記型電腦中儲存的資訊的機密性和完整性。該問題已記錄在第一階段審計報告中。
完成第一階段審核後,審核組長準備了審核計劃,其中規定了審核目標、範圍、標準和程序。
在第二階段審核期間,審核小組約談了資安經理,資安經理起草了資訊安全政策。他透過指出 Lawsy 每三個月舉辦一次強制性資訊安全培訓和意識課程來證明第一階段中確定的問題的合理性。
面談後,審核小組檢查了 15 份員工培訓記錄(共 50 份),得出的結論是 Lawsy 符合 ISO/IEC 27001 有關培訓和意識的要求。為了支持這個結論,他們影印了檢查過的員工訓練記錄。
根據上述場景,回答以下問題:
審計小組複印了所檢查的員工培訓記錄以支持他們的結論。審計團隊在採取此行動之前是否應該獲得 Lawsy 的批准?請參閱場景 7。
Answer: C
Explanation:
Yes, the audit team should obtain approval from Lawsy before photocopying documents. This is a best practice to ensure that the auditee agrees to the duplication of documents, which might contain sensitive or confidential information. Although auditors can observe and note down information, copying documents typically requires explicit permission to maintain trust and ensure compliance with confidentiality agreements.
References: ISO 19011:2018, Guidelines for auditing management systems
NEW QUESTION # 285
您正在國際物流組織的出貨部門進行 ISMS 審核,該組織為當地醫院和政府辦公室等大型組織提供運輸服務。包裹通常包含藥品、生物樣本以及護照和駕駛執照等文件。您注意到公司記錄顯示大量退貨,原因包括標籤地址錯誤,以及在 15% 的情況下,一個包裹的不同地址有兩個或多個標籤。您正在面試運輸經理 (SM)。
您:出貨前檢查過嗎?
SM:任何明顯損壞的物品都會在出貨前由值班人員移除,但利潤微薄,因此實施正式檢查流程並不經濟。
您:退貨後會採取什麼措施?
SM:這些合約大多價值相對較低,因此我們認為,簡單地重新列印標籤並重新發送單一包裹比實施調查更容易、更方便。
您提出不符合項。參考該場景,您希望受審核方在進行後續審核時實施下列哪三項附件 A 控制措施?
Answer: D,E,H
Explanation:
The three Annex A controls that you would expect the auditee to have implemented when you conduct the follow-up audit are:
B . 5.13 Labelling of information
E . 5.34 Privacy and protection of personal identifiable information (PII) G . 6.3 Information security awareness, education, and training B . This control requires the organisation to label information assets in accordance with the information classification scheme, and to handle them accordingly12. This control is relevant for the auditee because it could help them to avoid misaddressing labels and sending parcels to wrong destinations, which could compromise the confidentiality, integrity, and availability of the information assets. By labelling the information assets correctly, the auditee could also ensure that they are delivered to the intended recipients and that they are protected from unauthorized access, use, or disclosure.
E . This control requires the organisation to protect the privacy and the rights of individuals whose personal identifiable information (PII) is processed by the organisation, and to comply with the applicable legal and contractual obligations13. This control is relevant for the auditee because it could help them to prevent the unauthorized use of residents' personal data by a supplier, which could violate the privacy and the rights of the residents and their family members, and expose the auditee to legal and reputational risks. By protecting the PII of the residents and their family members, the auditee could also enhance their trust and satisfaction, and avoid complaints and disputes.
G . This control requires the organisation to ensure that all employees and contractors are aware of the information security policy, their roles and responsibilities, and the relevant information security procedures and controls14. This control is relevant for the auditee because it could help them to improve the information security culture and behaviour of their staff, and to reduce the human errors and negligence that could lead to information security incidents. By providing information security awareness, education, and training to their staff, the auditee could also increase their competence and performance, and ensure the effectiveness and efficiency of the information security processes and controls.
Reference:
1: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A 2: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 8.2.1 3: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 18.1.4 4: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 7.2.2
NEW QUESTION # 286
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